Frequently Asked Questions2021-04-04T02:44:48+00:00

Our staff is here to serve the cryptocurrency community throughout Arizona. We have compiled some frequently asked questions to help assist you in your investment process. As always, you can reach out directly to us via our contact form or by calling 623-400-5321.

Where are you located? What are your hours?2021-03-04T03:35:47+00:00

You can view all of our locations and hours on the ATMs page.

What are the ATM transaction limits?2021-06-17T04:46:46+00:00

The minimum purchase amount is $20 for Bitcoin and $5 for Litecoin. The maximum purchase amount is $7,500 per day.

The minimum sale amount (cash withdrawal) is $20 and the maximum will vary based on the amount available in the ATM. We keep enough in the ATMs to cover most small to medium-sized withdrawals. Please feel free to contact us to confirm the availability of specific amounts at any given location before visiting.

Can I sell my cryptocurrency for cash at your ATMs?2021-03-04T03:43:44+00:00

Most of our ATM’s are 2-Way machines where you can both buy & sell your cryptocurrency. However, we do have a few locations that are buying (cash in) only. Our list of locations page indicates whether each location is “buy only” or “buy & sell”.

Can I use a debit or credit card at your ATMs?2021-03-04T03:46:04+00:00

Unfortunately, at this time the ATMs are cash only.

What cryptocurrencies can I buy/sell at your ATMs?2021-03-27T06:08:47+00:00

Currently our ATMs can trade bitcoin & litecoin.

How do I buy or sell more than the daily ATM limits?2021-03-04T03:52:35+00:00

To inquire about trading larger amounts, please contact us.

Do you exchange foreign currency?2021-03-04T03:56:43+00:00

Unfortunately no, not at this time. We only trade cryptocurrency.

I have a receipt with 2 QR Codes on it. How do I get my crypto?2021-03-04T03:58:07+00:00

The QR Codes on your receipt consists of a public key and a private key. In order to access/redeem your crypto, you will need to import/sweep the private key into a crypto wallet. There are multiple wallets available for pc, iOS & Android so we can’t provide instructions for all of them, but here are the instructions for using a popular crypto wallet called Edge Wallet.

I can’t get the ATM to read my QR code. What am I doing wrong?2021-03-04T04:00:15+00:00

This typically happens from trying to hold your QR code too close to the scanner. The scanner can actually read the code from up to 2 feet away so a good distance is approximately 6-12 inches away from the scanner. Try pivoting the phone at multiple angles from that distance. If it is still not reading it we recommend adjusting the brightness on your phone either up or down. Note: If the scanner appears to read the qr code by flashing & giving 2 quick beeps, this means that the QR code that you are providing is for a different cryptocurrency than the one it’s expecting. For example, if you’re trying to buy Bitcoin, make sure you’re displaying a Bitcoin QR code & not a Litecoin, Ethereum or Bitcoin Cash address.

How do I send money or crypto to someone using your ATM?2021-03-04T04:01:54+00:00

Unfortunately, the ATMs cannot send money or crypto to a 3rd party, as we are not a money transfer service. Our ATMs are meant for personal purchases/sales of cryptocurrency only.

How long will it take to receive my cryptocurrency when I buy from your ATM?2021-03-04T04:03:29+00:00

All transactions are sent immediately and go into a status of pending confirmation. The time to receive full confirmation can vary between 10 minutes to an hour. However, this is only an estimation and can be shorter or longer based on a few factors. Some crypto wallets will show the incoming pending transaction before confirmation. However, some wallets will only show the transaction in your wallet once it has been confirmed.

How long will it take for my withdrawal to be available when I’m selling crypto?2021-03-04T04:05:10+00:00

Withdrawals are available after 1 network confirmation. Confirmations typically take around 10-30 minutes but can be shorter or longer based on a few factors.

The ATM is rejecting the cash I insert. Why won’t it accept the bills?2021-06-17T04:43:44+00:00

The minimum purchase at the ATM is $20 ($5 for Litecoin). Because of this, any bills inserted under a $20 bill ($5 for Litecoin) as the first bill will be rejected. However, after the first bill of $20 is inserted, the ATM will then accept bills of any denomination. If you are using a 20 as your first bill & it is still being rejected, please Contact Support  to let us know, as we may need to send a technician out to service the bill acceptor.

How do I buy or sell cryptocurrency through Phoenix Crypto?2021-03-04T03:20:28+00:00

We buy and sell cryptocurrency through our cryptocurrency ATMs/Kiosks. Please visit any one of our locations and begin by following the on-screen prompts. Additionally, for step-by-step instructions you can visit our How to Buy & How to Sell pages.

Are there step-by-step instructions for using the ATMs?2021-03-04T03:24:19+00:00

Yes! Please see either our How to Buy or How to Sell page.

Go to Top